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Frequently Asked Questions: The Connectbrazil Buyer's Club Welcome to our Connectbrazil.com 'Frequently Asked Questions' (FAQ) page for the Connectbrazil Buyer's Club. You will find answers to many of your questions here. If you can't find an answer to the question you are seeking, please do not hesitate to contact us if you are in need of further assistance. Can
I buy at Connectbrazil.com without becoming a member?
Can I buy at Connectbrazil.com without becoming a member? Of course you can! We're Brazilian music fans just like you are, and one of the main reasons we started Connectbrazil.com was to be able to make Brazilian music, DVD's, books and more available to others who share our love and enthusiasm. Any item offered for general purchase is available to anyone, anytime, And if you don't see what you're looking for, just contact us for a quick reply. We've put a lot of thought and effort into our Buyer's Club and we think that you'll appreciate its many benefits. Our goal is to create a community of Brazilian music fans and our Buyer's Club is part of that vision. To learn more about who we are and how Connectbrazil.com came to be, click on the 'About Us' tab on the 'Contact Us' drop down menu at the top of this page.
The Connectbrazil.com "Buyer's Club" was established in 1997 as a way to help Brazilian music fans expand their appreciation of Brazilian music in all of its many forms. Over the years, the Connectbrazil Buyer's Club has served its members by providing discounts of 10-25% or more on every member purchase, plus important extras including contests (everything from CD collections to free trips to Brazil), exclusive web content, special 'Buyer's Club' offers on CD's DVD's and more, plus 'members-only' access to our Connectbrazil.com 'premium' webcast channel. Plus, we'll begin your membership with a unique offer in the world of Brazilian music - choose any three CDs from our extensive lists for free! It's called '3 For Free!' From time to time, Connectbrazil schedules 'Open House' weeks: Free access for all visitors to our 'members-only' areas to experience many of the benefits offered. It's
our way of welcoming you to our Buyer's Club. Ready to join? You can sign up here! Read a special 'Open Letter' from publisher, Scott Adams. Read what other Connectbrazil.com customers are saying about us.
There are several ways to instantly become a Connectbrazil Buyers Club member. Soon, you will be able to activate your membership at any time within Connectbrazil.com by following these three simple steps:
Your initial order (including your 'Three for Free' selections!) will also include a Connectbrazil Buyer's Club information sheet. It's a handy guide, which outlines the many benefits afforded to you as a member in good standing. It will also list the start date of your membership and your renewal date, too. You
may also use our 'Contact
Us' page to call, fax or email your membership request.
What are the Membership benefits and requirements? Membership to the Connectbrazil Buyers Club includes many great benefits. Read through the descriptions below. If you're a Brazilian music fan you'll appreciate the value that membership provides. We'll
give you three Brazilian CDs of your choice for Free... From time to time, we will offer lower membership rates via announced promotions. New 'Three for Free' titles are always being added, but availability is always limited to what we have 'in stock'. We reserve the right to substitute a title if we run out of stock, but you'll always be given the option to choose a replacement title first. Its a great way to add to or begin your Brazilian music collection. Please note that 'Three for Free' titles are subject to shipping and handling charges. ...And
discounts on every purchase all year long! You'll also save on exclusive pre-order selections before they are available in stores or other websites. And your 'Preferred Processing' status applies to hard-to-find or rare recordings too. As a Buyers Club member, you'll be notified of the availability of special and limited quantity titles weeks before they are listed on our website. Exclusive
content "for members only" is just a click away! This feature will be added at a later date. Did
we say Webcasts? You'll also enjoy occasional audio streams from The Sounds of Brazil program host Scott Adams, as he provides commentary and insight on new releases, concert, CD and DVD previews and the music scene in Rio, Salvador and São Paulo. Feeling
Lucky? What
do you ask in return? That's it. If you're a Brazilian music fan, membership to our Connectbrazil Buyers Club is a really great deal. Terms
& Conditions: Ready
to sign up? Want to learn more? Click
here!
How do I register for my Buyer's Club password? Once you've signed up as a Buyer's Club member, please complete the registration system by clicking here. We've designed it for your convenience and ease. You may access the registration page at a later date by typing keyword ACCOUNT in the keyword search box near the top of most any page at Connectbrazil.comand fill out the form. If you have already created an account, please skip ahead to item #2. 1). Admission to this exclusive, password-protected webcast channel is included with your Buyers Club membership which also automatically enters you into our various weekly contests. You can access the 'Extended' Channel anytime by typing keyword EXTRA. 2). Right now, though, please click here (or type keyword EMAIL), select 'Customer Service - Buyers Club questions' from the drop down menu and send us a message to complete the registration process. Please wait 24-48 hours to receive our confirmation email before placing an order. I'd also like to invite you to follow us on Twitter. Our user name is BRAZILtweets and you can sign up by clicking here or by typing keyword TWITTER. Why is this important? We often run 'members only' contests on Twitter and you'll need to be following us to win. Sign up today and you'll also get all of the latest Brazilian music news as it happens! Please read through this Buyers Club Member FAQ: Q:
Is this registration mandatory? Q:
Why is the Sign In form available on only the 'Member Page' at Connectbrazil.com? You can reach the 'Members Page' by clicking on the button from the upper left column on all of our main pages at Connectbrazil.com:
You can also go to the 'Members Page' by typing keyword CLUB in the keyword search box at the top of most any page in our website. Q:
What happens if I lose my password? Q:
Which e-mail address should I use? Q:
What are 'cookies,' and why are they so important? Our
cookies are designed to work with the default settings of most major
browsers. If cookies are removed as a result of a change in browser
settings, or by a 'clean up' utility program, you may not be automatically
recognized by Connectbrazil.com as a Buyer's Club member. This is
why we have created this Sign In process, which will restore these
cookies for you. If you use security software, you may have to authorize
it to save our cookies. Please consult the help section of your
software program for details. Q:
I have friends who may want to buy from Connectbrazil.com. Are they
allowed to use my Buyers Club account? Members may place orders as 'gifts' for friends by changing the shipping address to the intended recipient. However the billing information must match the member information on file. We encourage everyone to enjoy the Brazilian music and other items offered by Connectbrazil.com, but your security is our paramount concern. Do not share your Buyer's Club member information. Q:
What should I do if I run into problems with the registration process,
the Sign In process or the Ordering process? We're here to help.
When
will my Membership renew? Your Connectbrazil Buyers Club membership will automatically renew each year to insure that you never miss a day of the great savings and unique content that is 'for members only'. We'll send you a Buyers Club renewal notice by e-mail each year before your final month of membership. To retain your membership, do nothing. If you decide not to renew your annual membership, simply send us an e-mail and we'll send you a letter of confirmation. We encourage you to join our Buyers Club and to explore the many benefits of your membership! You'll soon find that your yearly minimum purchase will pass quickly and that you'll enjoy your membership for many years. The
Connectbrazil Buyers Club. When it comes to Brazilian music, there's
nothing like it! You can read through our Connectbrazil.com Buyers
Club 'Terms & Conditions' by visiting our sign-up page here.
Your Connectbrazil.com order will not be processed until your payment has been received and confirmed. Memebrs are required to have their payment information on file with Connectbrazil.com. Connectbrazil.com accepts payment by credit card: Visa, MasterCard, Discover and American Express, along with debit cards that include the Visa or MasterCard logo. We accept money orders and bank checks denominated in US funds and drawn from the US Post Office or a US-based bank, paid to Connectbrazil.com. Typically, there is a 7-14 day transaction delay for payments of this type. Please read through the 'Payment' section in our 'Terms & Condidtions' to learn more about this option. Payment by personal check, paid to Connectbrazil.com and denominated in US funds, drawn from a US-based bank is accepted. Please allow 2 to 3 weeks for this type of payment if sent from a U.S. address, 4 to 6 weeks if payment is sent from an international address. Personal checks returned for NSF (non-sufficient funds) will be subject to a $50.00 administration fee by an outside collection agency. All checks must include a valid nine-digit bank routing number (ABA code) MICR-encoded on the bottom of the check. Our mailing address is: Connectbrazil.com Connectbrazil.com Gift Certificates are accepted for payment and are valid for a period of one year from the date of purchase. Connectbrazil.com does not accept cash, wire transfers or electronic check payments. We do not process COD or Purchase Orders, with the exception of Institutional sales, which are subject to a term of 30 days, paid in full.
Do you have a question, idea or request? Are you seeking additional information or recommendations? The easiest way to contact us is to use our 'Connectbrazil.com e-mail form page by clicking here. You may also contact us by phone - toll free in the US at 1 888 497-4545 or 1 847 855-8546 internationally Monday - Friday, 9:00 am to 6:00 pm CST. Voicemail is available after-hours, or if we are busy assisting other customers. You can also reach us by fax 24 hours/day at 1 240-358-3096, or by mail to: Connectbrazil.com We're here to serve you and are always pleased to assist you as best we can.
U.S
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