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Frequently Asked Questions: Shipping and Handling Welcome to our Connectbrazil.com 'Frequently Asked Questions' (FAQ) page regarding the shipment of your order. You will find answers to many of your questions here. If you can't find an answer that satisfies, please do not hesitate to contact us if you are in need of further assistance. Please click on the links below to learn more: Note: Connectbrazil.com uses the USPS (United States Postal System) as its primary carrier and the information contained on this page reflects this fact. We will also ship via UPS, FedEx or other carriers on customer request. Please contact us for shipping rates for other carriers.
When
will my order arrive?
Delivery times vary, dependent on your shipping address and your choice of delivery methods. Shipping times are not guaranteed and the actual performance varies: For US-bound orders: Standard
(Media Mail) delivery: Priority
Mail delivery: Express
Mail delivery: For all US destinations: Connectbrazil.com automatically adds 'Delivery Confirmation' to each shipment for package tracking to your door.
All International orders sent by Connectbrazil.com are subject to an additional shipping surcharge based on the method of shipment used. If delivery options are available to your postal code, Connectbrazil.com will contact you by e-mail with available options and pricing. Global
Priority Mail: Airmail
Parcel Post: Global
Express Mail: For all international destinations: Connectbrazil.com will automatically provide a certificate of mailing for each package to destinations outside of the US. At our discretion, we may also specify an alternative method of shipment, which would include delivery confirmation. In this case, you will be contacted by e-mail for your choice of delivery methods and costs.
Connectbrazil will update your order's status on request by e-mail, fax or phone. Please see our section: 'How do I contact you?' Refunds: Connectbrazil.com will, at its option, offer a refund or a in-store credit for items on a case by case basis. Refunds or credits are available for unopened items only. In the rare instance of 'manufacturer defect', Connectbrazil.com will provide a replacement for the same item in exchange, if it is available as an in-stock item. Refunds are limited to 14 days after the original order date. After this time, a in-store credit may be issued, with a 'valid' period of 14 days. In all cases, the customer must first request an 'RMA' (Returned Merchandise Authorization' number by writing to us via our 'Contact Us' page and then return the item to the address above. Connectbrazil.com will not be responsible for RMA items which are 'lost in transit'. Shipping for all returned items must include a tracking number and the RMA number written on the return package. Shipping insurance for RMA packages is required. All return costs are the responsibility of the customer. Refunds or credits apply to the cost of the item only: Shipping and Handling costs are not refundable. All 'special order' sales are final.
Why
is Delivery Confirmation automatically included? No delivery carrier can be 100% perfect, all of the time. 'Delivery Confirmation' is an 'optional' package tracking service provided by the US Post Office for delivery to addresses within the US. Connectbrazil automatically includes this service to each package sent to US-bound addresses as part of your order. It acts as a 'proof of mailing' to assure you that we have shipped your order as promised and as a way for customers to conveniently follow the shipping process undertaken by the US Post Office. Because each 'Delivery Confirmation' certificate carries a unique number, this service can also aid the customer in case of lost, delayed or stolen merchandise. Connectbrazil makes no claim or guarantee to the performance of the US Post Office or any third-party carrier for domestic or international delivery, and will not provide reimbursement for lost, delayed or stolen merchandise once proof of mailing has been established. As a customer, you should choose the delivery method that best suits your needs. Connectbrazil will include any requested, available delivery security services offered by any carrier, when requested by the customer in writing by using the 'Special Instructions' text box on the order form to specify your needs at the time of order placement, for an additional fee. Shipping Errors: When you place an order in our e-store, you are accepting the responsibility for providing us with the correct information to successfully complete the order. Connectbrazil.com only can ship your order to the mailing address you provide during the checkout process so please be sure to confirm the shipping address before you place your order. You should also check the information contained in the order confirmation and shipping confirmation notices we send to you by e-mail once your order is placed and enters the fulfillment process. If you wish, you may indicate your preference for processing your order on the order form in the 'Special Instructions' text box during checkout. If your order contains both 'in-stock' and 'delayed availability' items, you can choose to type the following instruction in the 'Special Instructions' text box on the order form.
What
if I want shipping insurance or have special needs for delivery?
If you believe that additional security options such as insured mail, special
handling or signature confirmation are required for this order, please use the
'Special Instructions' text box on the order form to specify your needs. We'll
send you an e-mail to confirm these additions to this order. Connectbrazil.com does not automatically add insurance to orders, but for larger orders and for various rare and hard-to-find items, we will add insurance to the shippment(s) at our discretion.
Connectbrazil.com utilizes the services of the US Post Office for domestic and international delivery. The USPS regularly updates its category and pricing structure, so please make note of the shipping options and prices available to you when placing your order. Please note that shipping rates may change without notice. For Domestic, US bound orders: Standard
Delivery 'Delivery Confirmation' is automatically added to each US-bound 'Standard Delivery' shipment for package tracking to your door (This is a 'pass through' cost from the US Post Office). Prioritized
Delivery 'Priority Mail' service includes package tracking at no additional cost. Overnight
Delivery * 'Express Mail' service includes package tracking at no additional cost. * Rates subject to weight restrictions, 2nd day to some remote zip codes. For International orders: Orders placed for shipment to International destinations will show Domestic shipping rates by default. Connectbrazil.com will contact you with International shipping options and their related costs. Connectbrazil.com will automatically provide a certificate of mailing for each package to destinations outside of the US. For more information regarding the shipping of International orders please see the section titled 'When will my order arrive?' Free
Shipping '3
For Free' Shipping
Do you have a question, idea or request? Are you seeking additional information or recommendations? The easiest way to contact us is to use our 'Connectbrazil.com e-mail form page by clicking here. You may also contact us by phone - toll free in the US at 1 888 497-4545 or 1 847 855-8546 internationally Monday - Friday, 9:00 am to 6:00 pm CST. Voicemail is available after-hours, or if we are busy assisting other customers. You can also reach us by fax 24 hours/day at 1 240-358-3096, or by mail to: Connectbrazil.com We're here to serve you and are always pleased to assist you as best we can.
US
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