Frequently Asked Questions: Webcast Listening

Welcome to Connectbrazil.com's webcast introduction page. We suggest that you read through the following information in order to fully enjoy all that our extensive webcast and streaming audio programs have to offer.

Every hour of every day, Brazilian music fans all over the world tune in to The Sounds of Brazil! webcast channels and you can too! This page will give you an overview of our webcast operation along with helpful advice on how to solve a webcast problem.

Listening to Webcasts

Connectbrazil.com offers several 'round the clock' (24/7) webcast channels provided through our Official Internet Radio partner, Live365.com (website). We also provide 'mpeg' (.mp3) audio samples for hundreds of CDs, plus audio and video streaming for multimedia features and presentations.

How To Listen:

Our free webcast channels are accessed from the top of virtually any page on our site from the drop down menu bar. To begin, click on the 'Radio & Webcasts' tab, and then click on 'The Sounds of Brazil Homepage' tab.

On The Sounds of Brazil homepage, look to the left column for the titles 'This Week's Show' and 'Last Week's Show'. This is where you'll find current weekly program information, along with a descriptive summery and useful links to make your listening more enjoyable - including our Interactive Playlists (link), Artist pages and a direct link to the webcast channel. This page is updated every Friday afternoon to reflect the new weekend's programming.

When you first access our webcast channels, Live365.com may conduct a system test to determine the best connection speed. It will also offer you a choice of media players, including its own free Player365, which is a good choice to start with. Live365.com also offers enhanced versions of its media player for a nominal fee - be sure to check them out.

What To Do If Things Go Wrong:

Our audio and video content is available worldwide and is configured for 56k dial-up and broadband connections. While streaming technology has advanced considerably in recent years, Internet security issues can sometimes create 'road blocks' to hamper your ease of connectivity.

Today, no one (especially Windows users) can safely surf the Internet without anti-virus and Internet security programs that include firewalls and frequent security updates. Often, these programs automatically configure 'rules' to protect your computer from online threats. Sometimes these 'rules' can interfere with Internet access by your media player.

Additionally, other variables such as a computer's age and its componentry, its operating system and the type of connection used to access the Internet make publishing a detailed Webcast 'help' section on our site a Herculean task.

When trouble with Internet connectivity for webcasts occurs, it is usually due to a combination of factors as described above, and most often is a user-related issue.

Help Is Just A Click Away:

Thankfully, Live365.com has an excellent, extensive help section and knowledge database to assist you with your questions and concerns. They understand connectivity issues very well and are especially dedicated to helping you resolve your dilemma.

To access the Live365.com Support Center: 1) Click on the text link below. 2) Then click on the gray 'help' tab at the top of the page. You can browse the knowledge base for various topics or you can type in your problem in the text box and you'll soon be on your way to enjoying our webcasts.

Happy listening from all of us here at Connectbrazil.com!

Click here to access the Live365.com Support Center.